Refund policy

Returns Policy

We operate a strict returns policy to maintain quality and fairness.

  • Returns must be requested within 14 days of delivery
  • Items must be unused, unworn, and in original condition with all tags intact

We do not accept returns for:

  • Incorrect size selection
  • Worn or damaged items
  • Sale or discounted products

Customers are responsible for all return shipping costs.

If you receive a faulty or incorrect item, you must contact us within 48 hours of delivery with proof. Approved claims will be eligible for a replacement or refund.

FREED reserves the right to refuse any return that does not meet these conditions.