Terms of service

Last Updated: 22:31 - 11 Apr 2026

These Terms & Conditions govern your use of the FREED website and the purchase of our products. By accessing this website and placing an order, you agree to be bound by the terms outlined below.

1. General

FREED operates as an online clothing retailer.
By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a legal guardian
  • All information provided is accurate and up to date
  • You agree not to misuse this website or its services

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Descriptions

We aim to ensure all product descriptions, images, and details are accurate. However:

  • Colours may vary slightly due to screen displays
  • Product availability is not guaranteed
  • We reserve the right to discontinue or modify products at any time

3. Pricing & Payments

  • All prices are listed in GBP (£) unless stated otherwise
  • We reserve the right to change prices at any time
  • Payment must be made in full at checkout

We are not responsible for:

  • Bank charges or international transaction fees
  • Currency conversion differences

4. Orders

Once an order is placed:

  • You will receive a confirmation email
  • We reserve the right to cancel or refuse any order

Reasons for cancellation may include:

  • Suspected fraud or unauthorised activity
  • Incorrect pricing or product errors
  • Stock availability issues

If your order is cancelled, you will be refunded in full.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by:
    • Couriers
    • Customs clearance
    • External factors beyond our control

Customers are responsible for:

  • Providing correct shipping information
  • Any customs duties, taxes, or import charges

FREED is not liable for lost or delayed parcels once dispatched.

6. Returns & Exchanges

We operate a strict returns policy.

You may request a return or exchange within 14 days of delivery if:

  • The item is unused and in original condition
  • Tags and packaging are intact

We do not accept returns for:

  • Worn or damaged items
  • Incorrect sizing chosen by the customer
  • Sale or discounted items (unless faulty)

Customers are responsible for return shipping costs.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • You must contact us within 48 hours of delivery
  • Proof (images/videos) must be provided

If approved, we will:

  • Offer a replacement, or
  • Issue a refund where necessary

8. Intellectual Property

All content on this website, including:

  • Logos
  • Designs
  • Images
  • Text

is the property of FREED and may not be used, copied, or reproduced without permission.

9. Limitation of Liability

FREED is not liable for:

  • Indirect or consequential losses
  • Loss of profits, revenue, or data
  • Delays or failures beyond our control

Our total liability shall not exceed the value of the product purchased.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or misuse the platform
  • Submit false or misleading information

We reserve the right to restrict or terminate access if these terms are violated.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.
We do not sell or misuse customer information.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of UK courts.

13. Contact Information

For any queries regarding these terms, please contact:

Email: contactus.freed@gmail.com
Business Name: FREED

🚨 Final Note (important tone)

These terms are designed to:

  • Protect the business
  • Set clear expectations
  • Prevent misuse or abuse