Shipping policy

Last Updated: 22:35 - 11 April 2026

This Shipping Policy outlines the terms and conditions regarding the shipment of all orders placed with FREED. By placing an order, you agree to the terms below.

1. Order Processing

  • All orders are processed within 1–3 working days (excluding weekends and public holidays)
  • During high-demand periods, processing times may be extended

Once your order has been processed, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Methods & Delivery Times

We offer both domestic and international shipping.

Estimated delivery times:

  • UK: 2–5 working days
  • Europe: 5–10 working days
  • International: 7–15 working days

⚠️ These are estimates only, not guarantees.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on location and parcel weight
  • Any promotional or free shipping offers will be clearly stated

4. Customs, Duties & Taxes

For international orders:

  • You are responsible for any customs duties, import taxes, or additional fees
  • FREED has no control over these charges and cannot predict them

Failure to pay customs charges may result in:

  • Delayed delivery
  • Return or destruction of the parcel

No refunds will be issued in such cases.

5. Incorrect Address Information

It is the customer’s responsibility to ensure all shipping details are correct.

  • FREED is not liable for orders shipped to incorrect or incomplete addresses
  • If a parcel is returned due to incorrect details, additional shipping fees will apply for re-delivery

6. Lost, Delayed, or Stolen Parcels

Once an order has been dispatched:

  • FREED is not responsible for delays caused by couriers or external factors
  • We are not liable for lost or stolen parcels

If an issue arises, customers must contact the courier directly using the provided tracking information.

7. Failed Deliveries & Unclaimed Parcels

If a parcel is:

  • Unclaimed
  • Refused
  • Returned due to failed delivery attempts

You will be responsible for:

  • Re-shipping costs
  • Any additional handling fees

No refunds will be issued for unclaimed or refused deliveries.

8. Split Shipments

In some cases, orders may be shipped in multiple parcels depending on availability and logistics.

9. Delivery Confirmation

Once tracking confirms delivery:

  • The order is considered successfully delivered
  • FREED holds no responsibility beyond this point

10. Contact

For shipping-related queries, contact:

Email: contactus.freed@gmail.com
Brand: FREED

🚨 Final Note (important tone)

We operate with a strict shipping policy to ensure:

  • Transparency
  • Efficiency
  • Protection against misuse

By placing an order, you acknowledge and accept these terms in full.